The Emu Client Bill of Rights
We are committed to providing our clients the absolute best online marketing service possible.
We pledge the following rights to all our clients. We hope every good business would expect this level of service, honesty and integrity from any marketing company.
You have a right
to expect fast response and resolution on any web related issue you are experiencing. We pledge to respond to your request for help within 24 hours or less. We also pledge to meet our deadlines, and to give you as much advance notice as possible when we cannot due to a circumstance beyond our control.
You have a right
to get answers to your questions in PLAIN ENGLISH. We pledge to never use “geek speak” or talk down to our clients regarding a web marketing or SEO related topic.
You have a right
to expect exceptional service from friendly people who appreciate you as a client. We pledge to always treat you and your team with the utmost level of courtesy, professionalism and respect.
You have a right
to expect us to lead the way in looking for new and innovative technologies to improve your profitability, and to stay on top of ever changing search engine algorithms and digital marketing best practices.
You have a right
to know exactly what we are doing on your behalf, and to review any metrics or data on the results we are producing for your company at any time. You will always have a dedicated account manager and support team who know you and your business.
You have a right
to your marketing materials and data. We pledge to provide full and complete artwork, passwords, and web access to your website, domains, and hosting , so you never feel as though you are “held hostage” by your marketing company.
You have a right
to receive accurate invoices. We pledge to always deliver on time and on budget, and never surprise you with hidden fees, extras and overages that you have not agreed to.
You have a right
to be protected against our mistakes and failures. We pledge to maintain current backups of your website and marketing data in the event of a mistake on our part.
You have a right
to quality online marketing delivered with integrity and with your best interests in mind. We pledge to never engage in spam tactics that will eventually get your site penalized, sacrificing the future of your business to fill our reports with fluff.